macOS Monterey 12 - Couldnt Start Dropbox

[RobertPatton]

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

[Megan]

Hey @Whiskersthedog, let's see what we can do about this!

Would it be okay if I reached out to your Community linked email, so we could have a look together at this error? 

Let me know!

[CThurn]

Thank you Jay,

actually I clicked the wrong solution -

it wasn't the one in preferences which made it work,

but this one with the Terminal commands actually fixed the probem !

Thanks so much x I wouldn't have dared to use the Terminal.

But it's amazing how this inner programming world of a computer miraculously solves problems...

[jakobehrhardt]

Thanks ... after having wasted half a day looking for a solution how to install dropbox desktop under monterey, I stumbled upon your tips. worked "out of the box" ...

[Seth K.5]

Worked for me. I think allowing dropbox full disk access was my main problem. But I followed all these steps by Andrea and it worked. 

[Jalenoch]

Ok you can contact me on my e-mail adress. The one you are usine Nixie
Regards
Jean-Charles

[MyckeeG]

Finally, Andrea's solution worked! I've searched everywhere and nothing did the job... But killing DB in the activity monitor and restarting the finder was the solution. Thank you Andrea!!!!

[snappyphoto]

Hi All,

Hoping someone could assist here.

Just got a new Mac Book and did the integration.

From memory Dropbox worked for the first few days and now I am getting this issue.

Does anyone know how to resolve?

Thanks!

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: a5b81b59-16a9-5bcf-a6ec-e16c7b9a2acd

pid: 782

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='andrewgerber', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andrew Gerber', pw_dir='/Users/andrewgerber', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='andrewgerber', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andrew Gerber', pw_dir='/Users/andrewgerber', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'andrewgerber', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'andrewgerber', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/andrewgerber'

appdata: '/Users/andrewgerber/.dropbox/instance1'

         real_path='/Users/andrewgerber/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/andrewgerber/Dropbox'

              real_path='/Users/andrewgerber/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/yw/43t22yv14wbbj7t7jlnsv1rw0000gn/T'

         real_path='/private/var/folders/yw/43t22yv14wbbj7t7jlnsv1rw0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 822, in wrapper

  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6036, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

[na ba 01]

I installed the dropbpx on the new mac M1 but the dropbox icon appears and dispappears on the menubar (flickering). It seems if the dropbox tries to start but get a hangover everytime. I can't uninstall it because it's still running. I can't sign out as well because I can't get in the setting menu. What can I do now? Is there any other possibility to uninstall?

Thanks for help.

[toking]

All of a sudden I cannot access my DropBox account on my computer.  I can long on via a web browser, but not through a program on my computer.  I am getting this message:

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: afabe4b2-8138-57c8-9162-7a16dfdfc23c
pid: 2663
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='tracyking', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='TRACY KING', pw_dir='/Users/tracyking', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='tracyking', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='TRACY KING', pw_dir='/Users/tracyking', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/tracyking'
appdata: '/Users/tracyking/.dropbox/instance1'
real_path='/Users/tracyking/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/tracyking/Dropbox'
real_path='/Users/tracyking/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/z5/gbqqv1xj4lnb7qcb_95w8kk00000gn/T'
real_path='/private/var/folders/z5/gbqqv1xj4lnb7qcb_95w8kk00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

[RobMathews]

Hi, Support --

I installed MacOS Monterey. Dropbox worked for a while, but now it won't start.

I saw an older, unresolved thread on a similar topic. Based on suggestions there, I quit DB, removed the app, followed the Advanced Installation instructions, e.g., to remove ~/.dropbox, then downloaded and reinstalled DB; no change. I'll paste the full info from the "Couldn't start Dropbox" popup below, but the important part seems to be at the tail of the log:

nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

I see that DB re-created ~/.dropbox, so it's not having any obvious permissions problem there. I can't tell what it's trying to do where to register icons, so I can't check permissions for the error it reports.

One more thing: I also run Google Drive app. However, DB and GD are syncing separate, non-overlapping directories: DB syncs ~/Dropbox; GD syncs ~/Pictures and ~/Google Drive

iMac, Monterey 12.0.1

freshly downloaded and advanced-installed dropbox.app

my background: Linux application software, Linux commands, familiar with shells and Linux command-line I/F in MacOS (Terminal)

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: a006ca99-0f98-5726-9038-3f97a8f5be7e
pid: 4029
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='rob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rob', pw_dir='/Users/rob', pw_shell='/bin/tcsh')
effective_user_info: pwd.struct_passwd(pw_name='rob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rob', pw_dir='/Users/rob', pw_shell='/bin/tcsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', '_BGMXPCHelper'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', '_BGMXPCHelper'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/rob'
appdata: '/Users/rob/.dropbox/instance1'
real_path='/Users/rob/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/rob/Dropbox'
real_path='/Users/rob/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/st/cnnvt94r8xj6qf001s6s66280000gn/T'
real_path='/private/var/folders/st/cnnvt94r8xj6qf001s6s66280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"