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Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago
Solved

iphone issues connecting to Dropbox

I'm having ussiues connecting to Dropbox from an iphone running ios 12.4.7   Geeting these errors (see pics below). Nothing wrong with internet connection as all other online stuffis working perf...
Account Access
Error Messages
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    5 years ago

    Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

     

    Also, can you let me know if you get the same error if you try connecting over cellular data instead?

Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago
Hi Daphne - private browsing makes no difference, but switching to mobile data only (ie not connecting via wifi) does allow me log in.
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I'm glad to hear that Andy Snowden!

 

Just want to double check with you, are you able to use the WiFi connection for the mobile app without issue now?

  • Andy Snowden's avatar
    Andy Snowden
    Explorer | Level 3
    5 years ago

    No sorry have just tried and still can't access via mobile app :slight_frown:

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I see, thanks for clarifying that for me Andy Snowden.

       

      If possible, could you try restarting your Internet router and see if that does the trick? It's odd that the app works okay over cellular data and not WiFi, this would point to an issue with the WiFi connection.

       

      Let me know how it goes!

      • Andy Snowden's avatar
        Andy Snowden
        Explorer | Level 3
        5 years ago

        Hi Daphne,

         

        It can't be the router because this PC I am on now is running through it too and it works fine.

         

        This is deffo some security issue between your server(s) and my ios.

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