Re: iPhone app not opening any file type

andystuart_ · ‎01-05-2019

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

benjavalero · ‎01-28-2019

Upgrading to iOS 12.1.3 seems to fix the issue!

View solution in original post

Mark · ‎01-06-2019

Are you connected to the internet while trying to open then @andystuart_?

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andystuart_ · ‎01-06-2019

Thanks! Yes I’m on wifi

Sue422 · ‎01-07-2019

I have same problem today

Iandtalbot · ‎01-13-2019

I have the same problem also.

Mark · ‎01-13-2019

As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread?

Once logged you can track at http://dropbox.zendesk.com

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Gasdoc · ‎01-15-2019

I'm having the same problem too

andystuart_ · ‎01-16-2019

The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.

Iandtalbot · ‎01-16-2019

I've still got the issue - spinning wheel when opening a file.

Ovi A.1 · ‎01-16-2019

Iandtalbot,

Try uninstalling then reinstalling the app.