iPad app won't let me log in - please help!

[Sarah W.31]

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

Note: my iPad iOS and dropbox app are both completely up to date.

[Kmbrum]

Same issue except I have an iPhone 7 with the latest update.

[Julie M.18]

I am having the same issue.  I have used dropbox many many times on my ipad but am now having lots of issues logging in.  

[Mark]

Have you done whats been suggested and tried a reset?
www.dropbox.com/forgot

[Julie M.18]

Yes,  I have done all those things.  

[Mark]

And you get a reset password and that doesnt work when you use it on the iPad?

Have you checked then you are using the most up to date version of Dropbox?

[Julie M.18]

Correct.  The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)

[Mark]

You've not actually answered the rest of the question though.

Are you using the most up to date versions of Dropbox? That error is usually if its out of date

[Julie M.18]

Yes, in fact I have deleted the app and reinstalled it as well.  All of my software is also up to date.

[Mark]

I suggest logging a ticket then via http://bit.ly/cm-support and ask for help. Replies will take time, especially if you are a free user but, you can track at http://dropbox.zendesk.com

I also suggest including screen shots if you can - especially of the error messages.

[Julie M.18]

I'm a pro user so I definitely pay for this service. I tried submitting a ticket but there is no space to actually write what is going on or submit a screen shot.