error message after installation of the Dropbox desktop app

[Peter66]

After the installation on my new mac I get an error message.

[Hannah]

Sorry to see you're having this issue, @RexVex.

Is your second screenshot showing the entire error log? If not, can you please send us another screenshot showing the entire log, so we can check it out?

[RexVex]

bn.BUILD_KEY: Dropbox

bn.VERSION: 173.4.6706

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 6e8fbcf7-6dcb-5737-b790-65190507208b

pid: 1386

ppid: 1

uid: 502

user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')

euid: 502

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/worktait'

appdata: '/Users/worktait/.dropbox/instance1'

         real_path='/Users/worktait/.dropbox/instance1'

                mode=0o40700 uid=502 gid=20

         parent mode=0o40755 uid=502 gid=20

dropbox_path: '/Users/worktait/Library/CloudStorage/Dropbox'

              real_path='/Users/worktait/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=502 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=502 gid=20

                parent mode=0o40755 uid=502 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'

         real_path='/private/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'

                mode=0o40700 uid=502 gid=20

         parent mode=0o40755 uid=502 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_account

  File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account

  File "desktop/dropbox/foundation/futures/basic.py", line 857, in result

  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’.}

[Hannah]

Thanks for that, @RexVex.

If you've restarted the Dropbox app and the issue is still not resolved, can we reach out to you via email, in order to investigate further?

[RexVex]

Yes feel free to reach out via email. The real issue is that I just installed and I can't even access dropbox to do anything in the settings. I just keeps giving me this error even after I restart my computer, uninstall, reinstall the dropbox software.

[Megan]

Hey @RexVex, I just sent you an email, I'll see you there!

[RexVex]

Got your email & responded. let me know if you go it. Thank you, Megan.

[Megan]

Hey @RexVex, got it, and responding back to you!

[RexVex · Accepted solution]

Okay, so I figured it out and found a work around. Once I downloaded Dropbox to my Mac I would select it and continually gave me an error message (which is posted above). I uninstalled and reinstalled multiple times and continued to have this issue. It wouldn't let me select anything once the error presented its self. So the work around was once it attempted to load I would click on the Dropbox symbol in menu bar and before it gave me an error I would select the preferences. It appeared that an old Dropbox account was still logged in. Therefore, I logged out and from there it allowed me to input my Dropbox details and connect my Mac to the Dropbox app. I am not sure what cause this issue but maybe the team can offer some insight. All I know is I found away around the error message and got the Dropbox app to work. Hope this helps others in the future.

[beatriz5]

I had the same problem and it worked, thank you so much