Re: error message after installation

Peter66 · ‎04-21-2023

After the installation on my new mac I get an error message.

Schermafbeelding 2023-04-21 om 13.11.27.png

RexVex · ‎05-25-2023

Okay, so I figured it out and found a work around. Once I downloaded Dropbox to my Mac I would select it and continually gave me an error message (which is posted above). I uninstalled and reinstalled multiple times and continued to have this issue. It wouldn't let me select anything once the error presented its self. So the work around was once it attempted to load I would click on the Dropbox symbol in menu bar and before it gave me an error I would select the preferences. It appeared that an old Dropbox account was still logged in. Therefore, I logged out and from there it allowed me to input my Dropbox details and connect my Mac to the Dropbox app. I am not sure what cause this issue but maybe the team can offer some insight. All I know is I found away around the error message and got the Dropbox app to work. Hope this helps others in the future.

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Nancy · ‎04-21-2023

Welcome aboard the Community, @Peter66!

Can you let me know if you were able to sign in to your Dropbox app on your new Mac device or if this error message appeared straight away, before you were able to do so?

Also, what’s the OS version of the computer you’re using?

Keep me updated.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Peter66 · ‎04-23-2023

hi Nancy,

I get the login notification.
And my version on my Mac is 13.3.1 (22E261)

Peter66 · ‎04-23-2023

I get the error message before I can log in

Nancy · ‎04-24-2023

Thanks for clarifying that!

What I’d like you to do, in this case, is to quit the Dropbox desktop app and then, relaunch it on your computer.

Does that seem to make any difference?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Peter66 · ‎04-24-2023

No, unfortunately, I have also completely uninstalled and reinstalled the program software, unfortunately without result.

Jay · ‎04-24-2023

Hi @Peter66, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Peter66 · ‎04-25-2023

the problem is in transferring from my old mac. started again with success.

Hannah · ‎04-26-2023

Sorry to jump in here, @Peter66.

So is your issue resolved now or do you still need assistance?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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RexVex · ‎05-18-2023

So I am having the exact same issue. Can anyone help here?

I've installed, uninstalled, restarted with no success. It just keeps giving me the same error.

Re: error message after installation

error message after installation of the Dropbox desktop app