Windows app stuck "updating dropbox account"

[ccowap]

Noticed yesterday.

Same issue on Windows 10 and 7 machines with same account

app stuck "updating dropbox account"

Unable to sign into app

Re-install not cured it

deleting cache not cured it.

[Walter]

Thanks for the screenshots @sfmitch 

Could you try an advanced reinstall and let us know if the issue persists?
 

Just make sure to remove the device from your Security page as well during that process. 

[sfmitch]

I'll give that a go.

[Megan]

Definitely keep us on the loop @sfmitch!

[sfmitch]

nothing shows up on Security Page - this is a business account, do I need to look elsewhere?

[Megan]

Hey @sfmitch, no need, just try the advanced reinstall as you normally would. 

[sfmitch]

That might have worked.  I will check back with user tomorrow to make sure but things look promising.

[Megan]

No worries, we'll be waiting for your update @sfmitch! 😎