Windows app stuck "updating dropbox account"

[ccowap]

Noticed yesterday.

Same issue on Windows 10 and 7 machines with same account

app stuck "updating dropbox account"

Unable to sign into app

Re-install not cured it

deleting cache not cured it.

[Megan]

Hey @Geoffrey F., I understand that this isn't ideal, but I definitely want to help you with that.

I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know. 

[sfmitch]

We're having same problem.  Tried uninstalling and re-installing (didn't try offline installer, yet) but that didn't help.

Is there a workable fix now?  My internet search hasn't yet found one.

[Walter]

Hey @sfmitch - since you haven't given it a go yet, could you try using the offline installer from this page directly and let us know how it goes? 

[sfmitch]

Tried offline installer but still not working.  

Anything else we can try?

[Walter]

When you say not working, are you unable to download the installer or run it @sfmitch ? 

Or maybe you're running it and you still get an error upon the installation process? If it's the latter, please send us a screenshot of the exact error you're getting or the last screen you can get to, so that we can have a visual too. 

[sfmitch]

Yes, I was able to download the installer.  Run the installer.  Dropbox appears to install ok.

The little icon appears in taskbar but looks greyed out.  When I click on the dropbox taskbar icon, it says it is 'updating dropbox account'.  When I go to settings, it shows we are not logged in but no ability to sign in.  

[Nancy]

@sfmitch, can you send me a screenshot of what you’re currently seeing on your desktop app?

Can you also clarify what type of plan is the Dropbox account you’re trying to sign in on? Is it a Business account, or a personal one?

[sfmitch]

It's a business account

[Walter]

What about the screenshot Nancy asked for @sfmitch? 

[sfmitch]

I thought I uploaded them already.  I'll try again...