Apps and Installations
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Noticed yesterday.
Same issue on Windows 10 and 7 machines with same account
app stuck "updating dropbox account"
Unable to sign into app
Re-install not cured it
deleting cache not cured it.
Hey @Geoffrey F., I understand that this isn't ideal, but I definitely want to help you with that.
I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know.
Megan
Community Moderator @ Dropbox
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We're having same problem. Tried uninstalling and re-installing (didn't try offline installer, yet) but that didn't help.
Is there a workable fix now? My internet search hasn't yet found one.
Hey @sfmitch - since you haven't given it a go yet, could you try using the offline installer from this page directly and let us know how it goes?
Walter
Community Moderator @ Dropbox
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Tried offline installer but still not working.
Anything else we can try?
When you say not working, are you unable to download the installer or run it @sfmitch ?
Or maybe you're running it and you still get an error upon the installation process? If it's the latter, please send us a screenshot of the exact error you're getting or the last screen you can get to, so that we can have a visual too.
Walter
Community Moderator @ Dropbox
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Yes, I was able to download the installer. Run the installer. Dropbox appears to install ok.
The little icon appears in taskbar but looks greyed out. When I click on the dropbox taskbar icon, it says it is 'updating dropbox account'. When I go to settings, it shows we are not logged in but no ability to sign in.
@sfmitch, can you send me a screenshot of what you’re currently seeing on your desktop app?
Can you also clarify what type of plan is the Dropbox account you’re trying to sign in on? Is it a Business account, or a personal one?
Nancy
Community Moderator @ Dropbox
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It's a business account
What about the screenshot Nancy asked for @sfmitch?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I thought I uploaded them already. I'll try again...
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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