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Diederick1's avatar
Diederick1
Explorer | Level 4
3 years ago

Windows 11 - device not supported message

After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this. Then I down...
Desktop
desktop app
Setting up the apps
Sync and upload
Windows OS
  • Nancy's avatar
    Nancy
    3 years ago

    Hey Diederick1, I hope you’re doing well. 

     

    Is there any chance that Dropbox is running in compatibility mode perhaps? 

     

    You can check that by right clicking on the Dropbox app and going to its properties. 

     

    Let me know what you find!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Diederick1, let's see what we can find on this! 

 

Can you send me a screenshot of the message you see on your end, please? 

 

Have you removed the S-mode following Microsoft's info found online? 

 

Let me know more! 

Diederick1's avatar
Diederick1
Explorer | Level 4
3 years ago

Hi Megan,

The message I see is this:

My Windows 11 is not running in S-mode: 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Diederick1, sorry to jump in, but could you try these steps to switch out of S mode on your computer?

     

    Once this is done, make sure to reboot your device and install the desktop app from this page. 

     

    If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected computer. 

    • Diederick1's avatar
      Diederick1
      Explorer | Level 4
      3 years ago

      Thanks Walter for dropping in.

      I can't follow the steps to switch out of s-mode:

      But that's probably because my computer is not running in s-mode. Also MS says it is not in s-mode:

       

      Moreover I also followed twice the steps for advanced reinstall of Dropbox.

      I also unlinked my device from dropbox, and since this was the only device left, the number of linked devices can't be the cause for the problem either.

      The version of the app is freshly downloaded from the recommended site.

      Everything goes well, until signing in: same error message appears 'device not supported.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Diederick1, I hope you’re doing well. 

         

        Is there any chance that Dropbox is running in compatibility mode perhaps? 

         

        You can check that by right clicking on the Dropbox app and going to its properties. 

         

        Let me know what you find!

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