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Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
2 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
Desktop
desktop app
Install
Installing
Setting up the apps
  • Jay's avatar
    Jay
    2 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Colinwhipple's avatar
Colinwhipple
New member | Level 2

Not that I am aware of.

 

I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

 

Colin Whipple

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Could you try reinstalling the app, without uninstalling it first, using this link?

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    2 months ago

    That worked, thanks.

     

    Colin

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