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MAPauto's avatar
MAPauto
Helpful | Level 5
2 years ago

New M2 Macbook Pro Venture - Can't complete Dropbox install

I've migrated the owners Intel MacBook to a new M2 MacBook Pro

The migration went fine, but Dropbox wouldn't start afterwards.

I removed the app and ran the installer from the web page, it downloaded, launched the setup window, confirmed creds (incl MFA) just fine, then goes to a blank white window with a little pink box that says only "There was a problem completing this request"
After a bit, the pink box clears, leaving a white window.

The icon does not appear in the top bar, the app won't launch from the application folder.
There are a series of processes in Activity Monitor that look like they apply to Dropbox.

Since then I've rebooted, uninstalled from an offline silicon mac installer, removed /library/dropboxhelper and ~/.dropbox  and tried an installer from a couple of versions back  (all stable, no beta)  - always the same result, pink box on white window.

User does have admin rights.

What do I do next to work this out?   

Desktop
Install
Mac
  • MAPauto's avatar
    MAPauto
    2 years ago

    OK - looks like I've got it going now.

    I tried a couple more things, pretty sure the actual fix though was removing the entries for Drop box in Privacy → Accessibility and the run on log in entry for Dropbox.

    Then make sure there's no dropbox processes running

     

    Then run the installer again, and this time it completed.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there MAPauto, sorry to hear you're having issues with this.

     

    Could you send us a screenshot of the error or the last screen you can get to so that we can have a visual too?

     

    Have you ensured that this is not caused by an antivirus or a firewall running on the computer by the way?

     

    Any additional information is more than welcome! 

    • MAPauto's avatar
      MAPauto
      Helpful | Level 5
      2 years ago

      It is not AV or firewall.

       

      It's just an empty white window with the open close max buttons... 

       

      I don't have a screen shot at the second, but it's just the window you sign into, with all the content removed.

       

    • MAPauto's avatar
      MAPauto
      Helpful | Level 5
      2 years ago

      OK - looks like I've got it going now.

      I tried a couple more things, pretty sure the actual fix though was removing the entries for Drop box in Privacy → Accessibility and the run on log in entry for Dropbox.

      Then make sure there's no dropbox processes running

       

      Then run the installer again, and this time it completed.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear it's sorted now and thanks for keeping us in the loop too MAPauto 

         

        See you around the Community and take care!

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