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Unable to connect to Dropbox on macOS 14.3.1

Unable to connect to Dropbox on macOS 14.3.1

Tony B.5
Explorer | Level 4

Dropbox stopped connecting on login.  I've tried everything including an advanced reinstall. 

 

Now with a fresh install, Dropbox won't let me sign into my account. I just get the spinner...

 

Screenshot 2024-03-21 at 13.01.42.png

3 Replies 3

Hannah
Dropbox Staff

Hi there, @Tony B.5, thanks for bringing this to our attention.

 

Which version of the Dropbox app are you currently using?

 

You can see that along with the sync status if you hover over the Dropbox icon in your menu bar.

 

Also, do you have any security apps that might be blocking the connection, like an antivirus, VPN etc.?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Tony B.5
Explorer | Level 4

Hi Hannah


Thanks for your prompt reply.  

 

I'm in!  Turns out it was my work proxy messing around with my connection.  

 

All sorted now.


Thanks again 

Hannah
Dropbox Staff

Thanks for the update, Tony! Happy to hear that. 🙂

 

If you need anything else, just let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Tony B.5 Explorer | Level 4
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