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Tony B.5's avatar
Tony B.5
Explorer | Level 4
8 months ago

Unable to connect to Dropbox on macOS 14.3.1

Dropbox stopped connecting on login.  I've tried everything including an advanced reinstall. 

 

Now with a fresh install, Dropbox won't let me sign into my account. I just get the spinner...

 

 

Connecting
Desktop
desktop app
Mac OS
Setting up the apps
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi there, Tony B.5, thanks for bringing this to our attention.

     

    Which version of the Dropbox app are you currently using?

     

    You can see that along with the sync status if you hover over the Dropbox icon in your menu bar.

     

    Also, do you have any security apps that might be blocking the connection, like an antivirus, VPN etc.?

     

    Let me know and we'll go from there.

    • Tony B.5's avatar
      Tony B.5
      Explorer | Level 4
      8 months ago

      Hi Hannah


      Thanks for your prompt reply.  

       

      I'm in!  Turns out it was my work proxy messing around with my connection.  

       

      All sorted now.


      Thanks again 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the update, Tony! Happy to hear that. 🙂

         

        If you need anything else, just let us know.

         

        Have a great day!

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