Ubuntu 24.04 is stuck on "Starting..." after installing the app.

[alexjcrane]

Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting...", and no syncronisation is happening.

Itg appears to be new behavior, and I cannot think of what changed

[Megan]

Hey @alexjcrane, welcome to our Community! 

It'd be helpful to quit and relaunch the Dropbox app on your machine or even reboot the machine itself as well. 

Also, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?

Keep me posted! 

[alexjcrane]

Hi Megan, thank you.

I of course done all the rebooting/restarting before bothering you.
I haven't setup antivirus or firewall at this stage - I am setting up this Ubuntu box. AFAIK Ubuntu firewall is disabled by default

[Hannah]

Hi @alexjcrane, I hope it's okay for me to jump in here.

Can you please just check if your computer meets the minimum requirements for the Dropbox app to work correctly?

[fma1cr]

I think the thing is - Dropbox's context menu doesn't work anymore or maybe it's just removed. I synced Dropbox account with my Ubuntu laptop by signing with a browser and it seems working.

[fma1cr]

I think you're not considering that we're neither macOS or Windows users.