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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

URGENT - Dropbox has created a new Dropbox folder.

Hi, I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space....
Desktop
desktop app
Install
Mac OS
fedeboraxx's avatar
fedeboraxx
Helpful | Level 7

/Users/username/Library/CloudStorage

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Okay, so you're running the newer version of the Dropbox desktop application for Mac OS.

 

When you right click the files to make them available offline, do they get a green icon with a white tick in it?

  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    2 years ago

    No more green icons, just this new cloud image:

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    The cloud icon means files are online-only, while no cloud means files are available. To be available offline, they need to be marked as such. 

     

    Could you take a screenshot of Finder showing the context menu for the file that it's available offline?

  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    2 years ago

    I get it. The issue is that I'm marking files to be offline, and then Dropbox forgets this and makes me do it all over again.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you try reinstalling the app, without uninstalling it first, by using this link.

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