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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

URGENT - Dropbox has created a new Dropbox folder.

Hi, I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space....
Desktop
desktop app
Install
Mac OS
alan_H's avatar
alan_H
Helpful | Level 5
2 years ago

there is a folder now called .tmp.driveupload which appears to be transferring all my Dropbox files to Google Drive.

this is a MAJOR problem for both security and storage space

Neither Dropbox nor Google can tell me why or how to prevent it

Anybody know what is going on?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi fedeboraxx, let's jump right into this! 

     

    Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

     

    Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak? 

     

    Also, alan_H, you mentioned that you have a .tmp.driveupload that's causing you trouble. May I ask where this folder is located? Is it inside your Dropbox folder? 

     

    Also, how exactly is this folder transferring your Dropbox content, to Google drive? 

     

    Keep me posted, and we'll take it from there!

    • alan_H's avatar
      alan_H
      Helpful | Level 5
      2 years ago

      Yes, the folder .tmp.driveupload is inside Dropbox

      If I knew how/why it was transferring to Google Drive I could stop it

      The name suggest that somehow Google Drive has added a folder to Dropbox

    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      2 years ago

      Not sure what you mean by:

      Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

      I've used DB for over 10 years.

       

      And my dropbox is now syncing.  Not sure what it's syncing

      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        2 years ago

        Dropbox is now constantly making files online-only, even after I've right clicked to make them offline. And in the process of re-downloading them the app is hogging all my mac's resources. Do I need to start looking for an alternative? Every issue I've had has not been resolved, and customer service is being very slow. Please sort this out

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