The app stopped syncing on Linux (two different machines).

[dushoff]

My dropbox stopped syncing recently on two different linux machines
after restart. I spent hours trying to upgrade the first one before I
restarted the second one and noticed that it had the same problem. Both
stopped working after working fine for months or years. The first one
has been changed a lot since it stopped working, but I can report about
the second one.

The main symptom is that Dropbox doesn’t sync. “dropbox status” returns
“Starting…” even for hours after typing “dropbox start”.

“dropbox start” produces a lot of messages about loading things, but rarely any warnings or errors. Occasionally it warns about fs.inotify.max_user_watches, but this seems bogus: I have only 13000 folders in my Dropbox and the default is 65536. Nonetheless, I increased my fs.inotify.max_user_watches to 200000. This does not make dropbox sync, and it does not always stop the message that I should increase it to 100000.

“dropbox stop” and “dropbox status” also tell me “DeprecationWarning: isSet()”.

I have successfully run “dropbox update” on both machines.

I have also tried to install a .deb directly from Dropbox:

:new_moon: $ sudo gdebi dropbox_2024.04.17_amd64.deb
/usr/bin/gdebi:113: SyntaxWarning: invalid escape sequence '\S'
c = findall("[[(](\S+)/\S+[])]", msg)[0].lower(
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Reading state information... Done
This package is uninstallable
Dependency is not satisfiable: libglib2.0-0 (>= 2.40)
)

Here is some more information:

:new_moon: $ lsb_release -a
Distributor ID: Ubuntu
Description: Ubuntu 24.04.1 LTS
Release: 24.04
Codename: noble

:new_moon: $ dpkg -l nautilus-dropbox
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-================-====================-============-========================>
ii nautilus-dropbox 2019.02.14-1.2build2 amd64 Dropbox integration for >

[FlexAssistance]

I have the same problem with Dropbox. I will read your thread as well.

[Nancy]

@dushoff, the ticket should have “Dropbox Community Support” as its subject line. We always copy paste the email address to avoid any typos for this reason. 

If you check your email address, you can see and open the email our support team sent you recently, right? I'm referring to the one containing your chat transcript that you mentioned previously.

Other than that, I can suggest visiting this page. Do you happen to be on a paid plan, by any chance? If yes, you should be seeing the option to contact our support team again and you can also provide them your old support number; this way you won’t have to send over the same info again.

[alexdao108]

Same problem here, dropbox stopped working on 3 different linux machines (3 different accounts) after working seamlessly for several years.