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Forum Discussion

Sanhutch's avatar
Sanhutch
Explorer | Level 3
6 months ago

The Dropbox icon is inactive on my Windows 11 Surface Pro

I have a new Surface Pro with Windows 11. I can access my dropbox but the desktop app (in Start menu and on Task bar) does not work. I've installed and reinstalled a few times but the icons are inact...
Desktop
desktop app
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Sanhutch, while we're at it, do you think you can send me a screenshot of how the icons look when you click on them? 

 

You mentioned a little spinning cog, that I'd like to have a visual of. Also, when did this start happening?

Sanhutch's avatar
Sanhutch
Explorer | Level 3
6 months ago

Here are shots of the taskbar with the little blue circle. This is happening since I got my new Surface and have reloaded everything on to it. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Sanhutch - sorry to jump in here, but could you try a clean, advanced reinstall and let us know how it goes?

     

    If you have an antivirus, VPN or firewall running, you can also temporarily disable them. 

     

    In case you're on the Basic plan. also ensure that you're not connecting more than 3 devices to your account as you might hit the device limit. 

    • Sanhutch's avatar
      Sanhutch
      Explorer | Level 3
      6 months ago

      Hi

      I checked and I haven't exceeded the device limit. 

      I think the advanced reinstall is beyond my comfort level, worried I'm going to delete the wrong files. 

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