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Forum Discussion

Neil_Stanley's avatar
Neil_Stanley
Helpful | Level 5
3 years ago

Dropbox and Windows 11 - not autostarting

Although all the settings say it should be, my recently installed copy of Dropbox on a new W11 machine is not autostarting on switch on. I'm having to start it manually. One PC and 2 iOS systems can use the account. Old PC previously disconnected.

Any ideas? Thanks.

  • Rich's avatar
    Rich
    3 years ago

    Neil_Stanley wrote:

    Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager.


    Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.

     

     

  • r-c-195's avatar
    r-c-195
    Helpful | Level 6

    In Windows 11 Dropbox has been set to "Start Dropbox on system startup).

     

    In Task Manager (used to be in msconfig) Dropbox is set as a Startup App.

     

    Dropbox is not starting when Windows starts.

     

    In Windows 11 Dropbox has been set to "Start Dropbox on system startup).

     

    In Task Manager (used to be in msconfig) Dropbox is set as a Startup App. Dropbox is not starting when Windows starts.

     

    Dropbox has been uninstalled and reinstalled.  No change.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi r-c-195, thanks for posting here today! 

       

      I've merged your post in a similar thread, where others have experienced the same situation. Would you be able to have a look to what has already been suggested, and let me know if any of the steps worked for you?

       

      Keep me posted!

  • Lambda347's avatar
    Lambda347
    New member | Level 2

    Dropbox used to work fine until 2 weeks ago. No major change to my system besides Windows11 updates.

    Now, DB will not start after a cold start, only after a reboot.

    Thank you for your help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Lambda347, sorry to see you're having trouble with this.

       

      I've moved your post to this thread that's about the same issue.

       

      Can you take a look at the info and troubleshooting steps provided, to make sure you haven't missed something?

    • r-c-195's avatar
      r-c-195
      Helpful | Level 6

      Problem solved!  An app called CCleaner was turning off Dropbox at Startup.  Turned CCleaner switch to off at startup and turned Dropbox on and voila!  Dropbox now is in the system tray!  Thank you so much for your help!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for keeping us in the loop, r-c-195!

         

        I'm glad to see your issue is now resolved.

         

        If you need anything else, our Community will be happy to help you out.

         

        Have a great week ahead!

    • kndclark-125328012's avatar
      kndclark-125328012
      Helpful | Level 5

      So none of the suggested fixes worked for me. In startup apps and in the app profiles it was already set to startup when the system starts. I do think I have solved the issue for my machine.

      I looked in the task scheduler and there were two entries for Dropbox and both were disabled. I deleted the one that didn't look as complete and enabled the other. On reboot Dropbox was running. I hope this continues to work.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi kndclark-125328012, thanks for the update! 

         

        Keep an eye out for this, and update us if you come across any issues again. See you around!

    • Neil_Stanley's avatar
      Neil_Stanley
      Helpful | Level 5

      Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager. File moved to Dropbox folder didn't appear on other devices until I forced Dropbox start (when 3 additional Dropbox tasks appeared in Task Manager as did tray icon). 

      Thanks.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Neil_Stanley wrote:

        Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager.


        Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.

         

         

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