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Forum Discussion

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

The Dropbox desktop application is causing my Mac to not start up properly

Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my comput...
Desktop
desktop app
Mac OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, please go ahead with the reinstallation without uninstalling the app first, and let me know if this improves.

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

Hi Jay,

Thanks for the assist. Unfortunately, my Mac died before I could attempt to install the software and I had to start fresh on a new machine.

However, I now get a NEW error message: "The application “Dropbox” can’t be opened.".
My new macbook is running on Sonoma 14.7.
Can you advise on how to deal with the new error? Thanks! Ryan

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

    • Kim S.36's avatar
      Kim S.36
      New member | Level 2
      2 months ago

      Having the exact same issue with Sonoma 14.6.1.  Can't even get the link you sent above to open!  I'm so frustrated!

      • Kim S.36's avatar
        Kim S.36
        New member | Level 2
        2 months ago

        The hyperlink does not work.  Where Can I go to reinstall the correct app version?

    • RyRy's avatar
      RyRy
      Explorer | Level 4
      2 months ago

      Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

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