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Forum Discussion

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

The Dropbox desktop application is causing my Mac to not start up properly

Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my comput...
Desktop
desktop app
Mac OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi RyRy, thanks for bringing this to our attention.

 

Could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first?

 

Could you also confirm what Mac OS version you're currently running?

 

This will help me to assist further!

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

Thanks for the quick reply, Jay -- I'm using Sonoma 14.6.1

Should I go ahead with the install without uninstalling first?

Let me know and I'll give it a try this evening or 1st thing tomorrow.

All best, RyRy

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info, please go ahead with the reinstallation without uninstalling the app first, and let me know if this improves.

    • RyRy's avatar
      RyRy
      Explorer | Level 4
      2 months ago

      Hi Jay,

      Thanks for the assist. Unfortunately, my Mac died before I could attempt to install the software and I had to start fresh on a new machine.

      However, I now get a NEW error message: "The application “Dropbox” can’t be opened.".
      My new macbook is running on Sonoma 14.7.
      Can you advise on how to deal with the new error? Thanks! Ryan

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

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