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Forum Discussion

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
2 years ago

The Dropbox app shuts down when I right click on a document or folder on my PC

I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the b...
Desktop
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

BIGNATE196, it may be a long shot, but have you restarted your computer? 

 

Also, do you have any antivirus/firewall programs running on your device? If yes, I’d like you to disable them temporarily, reinstall the Dropbox app again, and let me know if you see any difference.

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
2 years ago

I did that yesterday and it didn't help. Running with the app off works great but what am I missing by doing that?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

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