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leon_heller's avatar
leon_heller
Explorer | Level 3
5 months ago

The Dropbox app doesn't work on my Windows laptop. Nothing happens when I click on it.

The Dropbox app doesn't work on my Windows laptop. Nothing happens when I click on it. No problems with the web version or on my phone. I see that someone else has had the same problem - don't thi...
Desktop
desktop app
Dropbox Basic
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi leon_heller, let's jump right into this! 

 

I know this might sound trivial, but have you tried uninstalling the app entirely? 

 

It'd help to also re-start your device, before re-installing it anew. 

 

Give it a go, and let me know of the results! 

leon_heller's avatar
leon_heller
Explorer | Level 3
5 months ago
Thanks. I tried that but still have problems. When I first ran the app it took me to the web site to log in. I did that, left the web site and ran the app again - same thing, nothing happens! I'll let you take over my PC and try it for yourself, if you have that facility. HP did it once when I had a printer problem.

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