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leon_heller's avatar
leon_heller
Explorer | Level 3
5 months ago

The Dropbox app doesn't work on my Windows laptop. Nothing happens when I click on it.

The Dropbox app doesn't work on my Windows laptop. Nothing happens when I click on it. No problems with the web version or on my phone. I see that someone else has had the same problem - don't thi...
Desktop
desktop app
Dropbox Basic
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi leon_heller, let's jump right into this! 

 

I know this might sound trivial, but have you tried uninstalling the app entirely? 

 

It'd help to also re-start your device, before re-installing it anew. 

 

Give it a go, and let me know of the results! 

  • leon_heller's avatar
    leon_heller
    Explorer | Level 3
    5 months ago
    Thanks. I tried that but still have problems. When I first ran the app it took me to the web site to log in. I did that, left the web site and ran the app again - same thing, nothing happens! I'll let you take over my PC and try it for yourself, if you have that facility. HP did it once when I had a printer problem.
  • leon_heller's avatar
    leon_heller
    Explorer | Level 3
    5 months ago
    I even tried running it as administrator. Same problem.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey leon_heller, do you happen to have any security programs installed, like an antivirus, VPN, firewall, etc.?

       

      If so, try disabling them temporarily, to see if that has any effect and let us know what you find.

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