The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

Mercman80's avatar
Mercman80
Explorer | Level 3
4 years ago

Syncing stuck in pause.

I have Dropbox basic. Originall installation allowed 5 devices with 5GB space.  Installed dropbox in new computer now has 3 devices with 5GB data.

Shortly after installation message appeared that space nearly full.  I looks like that Dropbox synced with my PC and started to upload everything is could find until my space wast full.

It is now paused in sync.  I have set it to never sync. I can't see what is uploaded on my pc, but I could on my Ipad.  I deleted most of the file from the iPad, but that is not reflected on the PC.

How to unlock the "syncing paused" message on the drop icon on my task bar.?

Dropbox Basic
Setting up the apps
Storage space
Sync and upload
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Mercman80; welcome aboard!

    It looks like you enabled the computer backup feature when you installed the desktop app on your new compute, thus putting you over your account's quota. 

    You should be able to resume the syncing process following these steps. 

    Let me know how you get on!
  • Mercman80's avatar
    Mercman80
    Explorer | Level 3
    4 years ago

    I went into preferences and stopped auto backup on all folders and told it to leave content on PC.

     

    Syncing is paused and it wants to resume syncing.

    I don't want to sync with anything.   I just add important files to dropbox to they don't get lost or deleted from the PC.

    I just want be able to add files and see them on my linked devices.  I want all the items backed up on installations removed.

     

    How to I do this?  

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      In that case, since you already disabled the computer backup feature, you'll need to resume the syncing until the app shows up to date Mercman80. 

      As for your previously backed-up folders, you should be able to move them back to their original locations if needed. 

      Moving forward, note that you can copy or move any files you'd like to be synced across your devices and the website in your Dropbox folder on your computer. Just make sure you have enough quota and let the desktop app sync until it shows 'up to date'. 

      Keep me posted on your progress! 
      • Mercman80's avatar
        Mercman80
        Explorer | Level 3
        4 years ago

        Walter,

         

        I just want Dropbox to stop doing things.  I cleared all the boxes and and then told sync, now it is downloading 42 files.

         

        I am worried what it is doing to the files on my computer.  I think it was a big mistake to install this version of dropbox.

         

        What will happen if i uninstall the program?

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!