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Forum Discussion
Syncing is stuck, and issues with installation on my device.
Hi Dropbox.
I'm a 10+ years paying customer.
I'm getting more and more frustrated with the service you offer, and feel as much friction with it as with the Adobe suite back in the days: This means i loose A LOT of time trying to fix issues, my computer have often sub par to almost unusable performances because of your app synching hundreds of thousands of files once a week, and now i can't even install the desktop app properly because your installer is stuck and unresponsive.
Today it's been two hours of work time dedicated to trying to resolve the infamous syncing bug (which i've battle with many times already).
I think i'm gonna leave you and go somewhere else.
Too many bugs, too many new functionalities selected by default without my consent, etc etc.
I don't know what's going on inside your org, but things feel as broken as they can be.
That's it for today.
- Megan
Dropbox Staff
Hey vpierrev, sorry to hear about that!
I don't know if you've already made your decision, but I am here to assist in any way possible.
You mentioned you had some trouble installing the app, and also mentioned that your syncing status was stuck.
As a first step, can you clarify if you managed to install the app successfully? If so, feel free to let me know the app's syncing status and version that you're using.
How long is the app stuck syncing content?
Let me know more, and we'll take it from there!
Hi Megan
Thanks for your reply.
To name a few just these past months:
- Indexation happen every 10 days or less, my computer takes more than 2 full days to index 350000+ files. In the meantime i can barely use it for professional matters.
- Full Sync happens also very often (and following indexation), usually resolved in a day, but it gets stuck a lot = many hours trying to debug.
- Since a few months, the desktop app is launching with a lot of errors, sometimes still "launching" after a full hour past booting. When i try to close / relaunch it gets stuck, sometimes with the app window being open with no means of closing it. I'm then forced to restart my computer.
- When i try to reinstall the desktop app to the last version (as often said to be a working solution to many bugs), i'm facing a file who doesn't open, stuck in the "launching" phase. At the time of my first post, i've tried to install the desktop app more than 10+ times, which took me more than an hour of work time. When made the difference between the 10th time and the 9 first? I still don't know, because at some point the file decided it was time to fully launch.
- Last but not least, there was a few service updates (notably the option "only store the files online") that came with the app update as automatically selected. I realized my files (and work files) weren't on my computer rather quickly but it was a very unpleasant surprise. Personal and professional files are an important matter, consent should be the norm when you decide it's ok to move them only on your servers, while keeping just a link on my computer. I'm def not anti-change, i just want to be asked if that's ok or not when it's about moving a lot of files online-only.
All in all, for a service that should run invisible in the background, Dropbox is now in my long experience of your org, a time sink and the definition of a very buggy and strange software.
Version: v186.4.6207
