Syncing is stuck, and issues with installation on my device.

Hi Megan

Thanks for your reply.

To name a few just these past months:

- Indexation happen every 10 days or less, my computer takes more than 2 full days to index 350000+ files. In the meantime i can barely use it for professional matters.

- Full Sync happens also very often (and following indexation), usually resolved in a day, but it gets stuck a lot = many hours trying to debug.

- Since a few months, the desktop app is launching with a lot of errors, sometimes still "launching" after a full hour past booting. When i try to close / relaunch it gets stuck, sometimes with the app window being open with no means of closing it. I'm then forced to restart my computer.

- When i try to reinstall the desktop app to the last version (as often said to be a working solution to many bugs), i'm facing a file who doesn't open, stuck in the "launching" phase. At the time of my first post, i've tried to install the desktop app more than 10+ times, which took me more than an hour of work time. When made the difference between the 10th time and the 9 first? I still don't know, because at some point the file decided it was time to fully launch.

- Last but not least, there was a few service updates (notably the option "only store the files online") that came with the app update as automatically selected. I realized my files (and work files) weren't on my computer rather quickly but it was a very unpleasant surprise. Personal and professional files are an important matter, consent should be the norm when you decide it's ok to move them only on your servers, while keeping just a link on my computer. I'm def not anti-change, i just want to be asked if that's ok or not when it's about moving a lot of files online-only.

All in all, for a service that should run invisible in the background, Dropbox is now in my long experience of your org, a time sink and the definition of a very buggy and strange software.