Sync icons keep disappearing on macOS Sonoma

[Awoj15]

Sync icons will appear and disappear on Sonoma for Mac. I've reached out about this issue 4x and the support team just sends me outdated articles. Your support is a joke! If you guys want to hide behind a "Chat" or "Email" outsourced service I'll take my company business elsewhere. This is clearly an issue that no one seems to have a fix for.

[Hannah]

Hey @Awoj15, thanks for reaching out to the Dropbox Community.

I'm sorry to hear about your experience and wanted to let you know that we appreciate your feedback.

Can you give me the ticket number of your most recent communication with our support team, so we can look into it?

Also, what's your Dropbox app's sync status and version, when you hover your mouse over the Dropbox icon in your menu bar?

Let me know and we'll go from there.

[Awoj15]

Ticket #: 23376020

In that should have the transcript and the sync status and version. The person I spoke with asked for that as well.

[Hannah]

Thanks for that, @Awoj15.

I see that you were in contact with a specialized agent, who gave you the steps to perform an advanced reinstall of the Dropbox app, but you never responded with the results.

Did you try them to see if they help?

[Awoj15]

I’m not sure which time you’re referring to since I’ve reached out multiple times but yes none of that worked. It ended up being a security permissions issue. I fixed it the first 3x and it has now disappeared again. If you are referring to yesterday’s conversation please read through the full transcript. I’ve stated all of this in there.

[Nancy]

Hi from me as well, @Awoj15! I’m sorry to hear about the issue you’re having. 

I also found your ticket in our system, and I can see you’ve recently replied back to our specialized agent. I've left them an internal note, so that they may get back to you as soon as possible.

[Awoj15]

It’s extremely disappointing that you do not offer a phone support. Instead I have to deal with 6 different people all regurgitating the same information as the last and we get nowhere. Also having to sit by my computer all day waiting for email responses every 5 hours. Lastly all of the copy and paste articles you send me to try are outdated. Mac OS Sonoma does not have the same settings as the steps your articles are asking me to do. Other people have mentioned this in the community and nothing has been done. This OS has been out since Sept, this is a joke at this point. But none of this clearly matters since you’re prolly just going to hand me off to another person that is clueless.