Stuck During Indexing and then Quitting

[Steve541]

I recently migrated my Windows 10 installation to a new hard drive. Everything went smoothly -- except for Dropbox.

The application seems to be endlessly indexing files and becoming stuck at a specific point. Not longer afterward, I get the "Dropbox has quit unexpectedly" messages. If I choose the Restart option, the same thing happens again.

I have tried uninstalling and reinstalling the app, including the advanced steps to remove registry keys, etc. Nothing seems to help.

[Jay]

Hi @Steve541, thanks for bringing this to our attention.

Just for clarification, is the Dropbox folder located in the default location, or on another drive, internal or external?

This will help me to assist further!

[Steve541]

Jay: On my PC it is located at C:\Users\ford_\Dropbox

Steve

[Jay]

When you performed the advanced re-installation, did you also delete the local Dropbox folder while the app was uninstalled?

[Steve541]

No, I did not delete the local Dropbox folder.

Steve

[Nancy]

Hi from me, as well, Steve. 

Just to further isolate this, can you let me know if it’s possible that your desktop app’s syncing close to 300k files?

[Steve541]

Nancy: I don't believe it is that high, but how can I determine the total?

Indexing consistently "hangs" at 32,475

Steve

[Steve541]

Should I just to a total removal of Dropbox from my system -- including all folders -- and then reinstall?

Steve

[Jay]

If you're not on a Dropbox Basic plan with more than 3 devices connected, and you have all the files on the site already, you could try an advanced reinstall of the app using the steps in this link.

[Steve541 · Accepted solution]

I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

Steve