Dropbox for Android

[79schultz]

Version 266.2.2

Can't even open the app, just crashes.

[Rich]

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@79schultz wrote:
Version 266.2.2
Can't even open the app, just crashes.

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Have you tried to remove/reinstall the app yet?

[79schultz]

Did that twice. I'm running it on a Pixel 4a 5g, Android 12 with the February security release.

[Walter]

Hey @79schultz, sorry to hear about this.

Are you getting any errors or is the app just silently crashing when trying to launch it on your Android device?

Also, have you rebooted your device at all lately?

[79schultz]

No errors, it just silently crashes when I try to open it. Yes, I cleared the cache, turned Airplane Mode on, while airplane mode was on I powered the phone down, let it sit a little, then powered it back on, made sure it was on and signed in, then turned airplane mode back off again. (I've been told turning airplane mode on does a certain amount of network clearing/refreshing????)

[Megan]

Hi @79schultz, sorry to jump in here!

Odd to see that you experienced the same thing after uninstalling the mobile app. 

In this case, can I reach out to you via email in order for us to have a look at this internally? 

Cheers!
 

[79schultz]

Sure that's fine

[Megan]

Hi @79schultz!

I reached out to your community-linked email address in order for us to investigate closely why this is happening. 

Reply back as soon as possible, and we'll take it from there.

[Bcfour]

Same exact issue here. Pixel 6 Pro running Android 12L beta 3 (stable). Dropbox app crashes immediately after launching. See blue splash screen and then immediately closes.

Wiped cache and storage. Nope. Deleted, rebooted, reinstalled. Nope. Disabled mobile network. Nope. Disabled wifi. Nope.

[Megan]

Hey @Bcfour, happy Wednesday! 

I just reached out to you via email too, since this is interesting. 

Let's see what we can find out about this. 

Cheers!