Sound of mp4 videos is weird in mobile app

[edmondcr]

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.

[jwilk17]

that did not fix my problem.

here is the link     

[removed]

thew sound does not work well with when accessed by iphone.

[Hannah]

Thanks for the update, @jwilk17.

Does the video play fine when previewed on our website?

[jwilk17]

The file when stored on your website the sound does work well when accessed with my Dell laptop.  When the same file is accessed by iphone, it sounds horrible.  I sent you the link to the file so you can test it.  This is a business video and I am fearful to publish for fear if any Apple user access it on Dropbox will hear the same and frown on my business marketing.  Please get this reszolved.

[Jay]

Hi @jwilk17, is the file being previewed in the Dropbox mobile app, or on the site on a browser on the phone?

[strigimusic]

Did this ever get answered? I’m struggling with this too. I’m on an iPhone 12 Pro Max running all the latest updates for both Apple and Dropbox. The audio from the video sounds crackly and terrible but sounds great on desktop.

[Walter]

Hi @strigimusic - sorry to hear you're having issues with this.

Could you please reboot your device and clear the app's cache and let us know if this persists? 

If it does, is it affecting all audio files, some or just one? 

[strigimusic]

Hey Walter, I figured out what it was. My video was at a very large resolution. I had to downscale it to a smaller aspect ratio and now the audio works great. 🙂 It even works with a 60fps video.