Sometimes, team members can't see the context menus on Windows 10 and 11

[kristinHDG]

We use Dropbox as our primary server.   We're a PC-based company, and the majority of us are on Windows 11, though some are still on 10. We have 10 team members, and we are using 3% of our available space.  Several of our team members are having sporadic issues lately where they cannot see Dropbox options when they right click in file explorer and therefore are unable to copy Dropbox links or make the file available offline.  We've had to offload Dropbox in some cases and relink - in another case where a team member accidentally dragged his file into a team folder (something that is not supposed to be able to happen according to support) we had to redo the whole thing, as we could not drag the folder back where it belonged.  These issues have been happening only over the last two weeks, and it seems odd that it is happening to multiple people.  Anyone have any idea of what may be happening here?  It's hampering our productivity.

[Jay]

Hi @kristinHDG, thanks for bringing this to our attention.

Are the devices that are being used company-managed devices?

Has the Dropbox desktop application been installed with admin privileges on those machines?

This will help me to assist further!

[kristinHDG]

Yes, all are company-managed and have admin privileges.

[Jay]

Are there any similarities between the team members that can see the context menus? Are they on the same version of the OS, or is this just random?