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ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

Someone is working on your shared file alert not working

Hi all!   My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying th...
Desktop
desktop app
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Is the Dropbox desktop application have the syncing paused, or is it quit entirely?

 

Is the Excel file and xls or xlsx file? Is it disabled in the preferences of the desktop app?

ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

The excel file is an .xlsx file. Regarding the preferences, all of them are turned on. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Is this occurring on any Excel file you're using? Is it only in this shared folder? What about other Office files, like Word documents, does the Badge appear there?

     

    What OS version and Office version are you running currently?

    • ksl0588's avatar
      ksl0588
      Explorer | Level 3
      2 years ago

      There is only 1 shared excel file we are using that is on the dropbox app. We haven't tried adding another word/excel file to share. OS version is macOS monterey version 12.5, while the excel is version 16.72

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try testing this with another new test Excel file, just to see if the Badge opens up on its own?

         

        In the desktop preferences, is it set to always show, or only when others are present?

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