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BrunoJ's avatar
BrunoJ
Explorer | Level 3
3 years ago

Some files not syncing from Mac computer to Ubuntu but others do

Dear all, I have been banging my head against the wall with this one...   Some of my files do not sync to my Ubuntu computer if I create them in my Mac computer  -other do without any problem- ...
Desktop
desktop app
Dropbox Basic
Linux OS
Mac OS
Syncing
BrunoJ's avatar
BrunoJ
Explorer | Level 3
3 years ago

Thank you Rich!

 

It is not the file names but I have narrowed it down to being a problem of files created by Photoshop! It's strange, it only happens with those files. For the moment I have found a workaround solutions -albeit very time-consuming. I download the file I want to use in my Linux computer from the dropbox website to a different folder (just to avoid conflict versions) and then I can use it without any problem in the Linux computer. However, this is not a solution in the long run, I need to either stop using photoshop or stop using dropbox for my work...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey BrunoJ, happy Friday, I hope you're doing well! 

     

    Interesting behavior you got going on there. Can I ask the version of the Dropbox app that's installed on both devices? All you have to do in order to find that, is to locate your Dropbox icon, next to your WiFi and hover your mouse there. 

     

    We want to make sure that both of the versions are the latest stable ones. Also, what is the app's syncing status on both of them when this happens? 

     

    Keep me posted, and we'll take it from there!

    • BrunoJ's avatar
      BrunoJ
      Explorer | Level 3
      3 years ago

      Hi Megan,

       

      Both versions are v159.4.5870 and all files sync to the server quickly. That is why I can download them after to my linux computer with my "go around" solution.

       

      If you have any idea of what could be causing this behavior with the photoshop files please let me know. Meanwhile, I've been meaning to switch to using Gimp as an alternative to Photoshop so I just found the perfect justification to get moving 🙂

       

      Best regards,

      Bruno

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for sharing your workaround with our Community, BrunoJ!

         

        We'll actually leave the thread open, in case another user has some more info for you.

         

        Let us know if you have any other questions.

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