You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Don1990's avatar
Don1990
Collaborator | Level 8
5 years ago

Is there a way to run the Dropbox app in the background on my iPhone?

Hey everyone,

 

I just switched to an Android from an iPhone. I am facing a feature problem that I loved on my iPhone! Which is, if I open up an audio file from my dropbox app I can just do other stuff on my phone. On android however, it stops playing whenever I switch over to a different app.

 

Is there a way to let it run in the background just like the iPhone? Thanks!

  • elijahjey's avatar
    elijahjey
    Explorer | Level 4
    Switched from apple to Android and dropbox on apple allows you to play music while having the app in the background. Android doesn't and it's pretty inconvenient. I was reading a post where someone said that being able to play music in background on apple is unexpected behavior but that doesn't change the fact that it's possible on apple. Please make this a thing. Kinda regret coming to Android after being with apple for so long but the way life is playing out, I had too.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hey elijahjey! I hope you’re doing well. 

       

      Thanks for your feedback on this; it’s much appreciated, and I’ve also passed it along to our team for you, so that they can see your suggestion.

    • Don1990's avatar
      Don1990
      Collaborator | Level 8

      Had the same issue when I switched to Android. Switched back to Apple again, not saying this was the only reason but definitely a huge reason.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Don1990, thanks for posting today!

     

    Currently, when previewing files via the Dropbox mobile app, it needs to be in the foreground. In this instance, it wouldn't be possible to have the app playing music while it was in the background.

     

    If you'd like to see this change, you can suggest this idea for others to vote on, so the dev team can look into this in future!

    • Don1990's avatar
      Don1990
      Collaborator | Level 8

      Thank you for your response Jay!

       

      How come it is possible on iPhone but not on Android? Just out of curiousity. Thanks again.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        This option shouldn't be possible on iOS devices, so the fact that it was working is not expected behavior.

  • Don1990's avatar
    Don1990
    Collaborator | Level 8

    In the past 4 years since starting this topic, I've had multiple iPhones and iPads. They all had this option.

    Now I've switched to Android again, and this option is still not available on my Android phone/tablet. 

    Am I the only one that (accidentally?) has this feature on iOS or am I tripping?

  • anzilone's avatar
    anzilone
    New member | Level 2

    Unfortunately, the Dropbox app on Android doesn’t support background playback of audio files directly like it does on iPhone. However, you can try these workarounds:

    1. Download the File: Download the audio file to your device and play it with a media player that supports background playback.
    2. Use a Third-Party Media Player: Open the audio file with a third-party app (e.g., VLC Media Player), which allows background playback.
    3. Split-Screen Mode: On Android, you can use split-screen mode to keep Dropbox open while using another app.

    These methods can help you continue listening while multitasking!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!