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Forum Discussion
Solved
Right-click options missing in MacOS.
Based on previous threads here, the solution seems to be to quit both Dropbox and Finder, but that has not worked for me. I have the Dropbox icon active in my menu bar, but don't have any right-click...
Thanks for the info, as you're running the new version of the Dropbox desktop application for Mac OS, context menus for Dropbox should only appear when you're right clicking files in the Dropbox folder itself. You shouldn't get any Dropbox options for files outside the Dropbox folder.
Thanks Walter. Here's the status/version, and full disk access was not enabled, but I enabled it and there's no change.
Nancy
Dropbox Staff
Dropbox StaffHi from me as well, cloudstoragelover!
Just to make sure I get this right, you’re able to see syncing icons next to your Dropbox files on the app; it’s just the context menu options that don’t appear, when right clicking. Correct?
When quitting/relaunching your Finder, did you follow the exact steps showing below?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
Thanks Nancy . Here's a summary.
Right-click options do not exist for files that are not in Dropbox. This is my main issue as I use two computers that share this folder. I have to manually copy them to the Dropbox folder now.
In my Dropbox I can right-click and share files normally, etc. None of those files have a "sync" icon but i don't mind that.
In addition, I can no longer drag files from Finder into the Dropbox shortcut listed under "favorites" in Finder. I get a circle with a line through it.
Files that are moved into Dropbox from my 2nd computer appear with a "cloud" icon below them, so I have to download them to use them.
I followed your steps above, and note that with MacOS Ventura the "settings" have changed so you might want to redo your wording for that. Regardless, I found extensions, left Dropbox enabled, restarted Finder, and it did not change anything. I quite both Dropbox and relaunched Finder, no change.
- Jay
Hi cloudstoragelover, could you clarify if this behavior is only occurring on the one Mac OS device?
Is the Dropbox folder located in the CloudStorage location for all your devices, or just this one?
Hi Jay - yes, just one MacOS device. I have an M1 air and a windows PC that both share the folder. On the Mac it's in
/Users/myname/Library/CloudStorage/Dropbox
So when I put a file into the folder from my PC, a cloud icon appears next to it on my Mac and I have to download the file, and this was never the case previously. Not a huge deal as it downloads instantly, just a strange behavior that is new. Nothing has changed hardware-wise or software-wise on these machines, except the moving of the folder that was mandated by Dropbox a few weeks ago. I suspect that is the catalyst but don't have any proof.
