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Forum Discussion

Joel_A's avatar
Joel_A
Explorer | Level 3
8 months ago

Remove Samsung offer from Desktop app

Hi there, I have the advertisement about the 48Gb Samsung offer since 8 years showing in the desktop app. How can I remove this? I just can't see it anymore!   Thank you.  
Desktop
desktop app
Windows OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Joel_A, what happens if you click on the link at the bottom of the yellow message? Does the message go away?

Joel_A's avatar
Joel_A
Explorer | Level 3
8 months ago

Hi Jay,

 

When I click on the link I land on this page (attatched) and the message I still there.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Joel_A, there's currently an issue that's causing the 500 error message that you're seeing.

     

    Can you please keep an eye on our status page to see when the issue is resolved, in order to try clicking on the link in the notification again, to let us know what you see?

    • Joel_A's avatar
      Joel_A
      Explorer | Level 3
      7 months ago

       

      Hi Hannah,

      when I click on the link, I land on the page to select a subscription and the message is still in the Desktop app.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for letting us know about this Joel_A 

         

        Could you try reinstalling the app and let us know how it goes?

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