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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
Hannah
Dropbox Staff
Dropbox StaffHey Nousmedis, thanks for your interest in this.
As you know, we are actively working on full support for macOS 12.3 (Monterey).
The private beta version is currently available to select users.
If you are interested in joining, you can turn on early releases, to be notified, when you are eligible. More information can be found here.
Let me know if you have any questions.
today after updating Mac os I got this pop up ' Could not start dropbox Please contact dropbox support with this txt file/
Formerly I was usig macos catalina 10.15.7. After a security alert from apple I updated to mamonterey 12.5.1.
I can login to my dropbox account, so I wonder what the message means (perhaps not updating my dropbox files ). I pop up gave a link to the txt file. I do not know what to do about it.
bn.BUILD_KEY: Dropbox
bn.VERSION: 155.4.5493
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 9d49b0b1-85ff-5df1-807e-749ad97d2969
pid: 1555
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='margaretstanley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Margaret Stanley', pw_dir='/Users/margaretstanley', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='margaretstanley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Margaret Stanley', pw_dir='/Users/margaretstanley', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'margaretstanley', '_avastsecurelinekillswitch', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'margaretstanley', '_avastsecurelinekillswitch', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/margaretstanley'
appdata: '/Users/margaretstanley/.dropbox/instance3'
real_path='/Users/margaretstanley/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/margaretstanley/Dropbox'
real_path='/Users/margaretstanley/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/sv/f192phfx6hzgc9pq87glpfq40000gn/T'
real_path='/private/var/folders/sv/f192phfx6hzgc9pq87glpfq40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 828, in wrapper
File "dropbox/client/main.pyc", line 6646, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 311, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 251, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 261, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 259, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 531, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 139, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Writing to xattr |>> fsetxattr syscall: write_xattr |>> Permission denied"
I am now completely confused. Some suggestions are to move to a legacy dropbox (what is that and how do I do it, if appropriate) .When I try to login to dropbox or to drop box community I go round in circles and get nowhere. I am asked to prove that I am real and when I do this by clicking on the picture I an m told I have been suggessful and am returned to the same place where I am asked yet again to prove that I am real. I cannot see how to get out of the loop , so I give up.) I have managed (once) to login to my dropbox, but cannot repeat that action. I am totally baffled.
I've noticed that opening online-only files don't work as expected in macOS versions before 12.3 as well.
So the product is now more broken than before.
Dropbox has updated the Monterey article on their website.
It seems we might have to wait until november for full functionality to return.
https://help.dropbox.com/installs/macos-12-monterey-support
