Password Android App won't log in. "Oops! An error has occurred, please try again later."

[Jess51]

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in. 

Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" button, it takes me to a permissions screen ("Dropbox Passwords for Android would like access to the files and folders in your Dropbox"). I hit Allow. It says "Checking your status", then an error box pops up: "Oops! An error has occurred, please try again later." 

I have now installed, uninstalled, and reinstalled the Passwords up at least a dozen times. Uninstalled and reinstalled the Dropbox app. Rebooted the phone. Always the same results. How can I get the Passwords app to log in?

[Megan]

Hi @Jess51, let's jump right into this!

If I were you, I'd try clearing the cache of the app following these steps: 

On your mobile's home screen, tap the “Settings” button. Then tap “Storage.” 

In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device. 

Find the application you want to clear the cache of and tap it and then “Clear cache."

If you notice the same behavior once you do that, feel free to send me a screenshot of the error message you receive on your end.

Keep me updated! 

[Jess51]

Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots? 

I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.

Any other ideas?  Thanks!

[Hannah]

Hey @Jess51, thanks for the additional info.

What's your phone's exact Android version, please?

Do you have the Passwords app installed on other devices as well?

[Jess51]

Hi Hannah,
It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).

[Nancy]

Thanks for this info, @Jess51! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone?

Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect. 

I’d like to see if manually confirming this will help you proceed with the sign-in.

[Jess51]

I have pulled the old phone out. Passwords app still seems to be working there, and there were no notifications about a login attempt. I reinstalled the app on the new phone to see if it prompted anything, but I still just get the same "Oops" message.

[Hannah]

Hey Jess, can you keep the Passwords app open on your old device, when trying to login to the new one, to see if you'll get the notification prompting you to confirm the new device?

[Jess51]

I did try that, nothing happened.

[Hannah]

Thanks for trying, Jess.

Can we send you an email, so we can investigate this further?