We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

kcbknitter's avatar
kcbknitter
New member | Level 2
6 months ago

Nothing loads when trying to access my Business account on the website

I have been trying for two days to access my paid business DropBox account and cannot get into it. I DropBox having issues?
Account Access
Web
Website
Rich's avatar
Rich
Icon for Super User II rankSuper User II
kcbknitter wrote:

It just won't load after I put in my user name & PW. I was in Chrome when it wouldn't work. I switched to Safari and it works there.

So you're able to sign in, but the page isn't loading or only partially loading, correct? You might want to follow this thread.

kcbknitter's avatar
kcbknitter
New member | Level 2
6 months ago

Yes, that is correct. I have a personal account and a business account. The business account would not load at all. The personal account only partially loaded. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!