We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Lesbo
2 years agoExplorer | Level 4
MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update
MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro
The Prompt keeps coming up even though I have run the installation numerous times
DropBox for MacOS is Now Ready
Upda...
ogitive
Explorer | Level 3
Thank you so much, i will try this today
Lesbo1
2 years agoExplorer | Level 3
When I start up DropBox I would get an error as per attachment
Then there is a link to the error file, the paths and login name will be in that
================================
ERROR FILE
bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 53a05025-9733-5042-92a7-b2f3cd361cf5
pid: 63921
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='USERNAME', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='user', pw_dir='/Users/USERNAME', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='USERNAME', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='User', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'USERNAME', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'USERNAMEa', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/USERNAME
appdata: '/Users/USERNAME/.dropbox/instance1'
real_path='/Users/USERNAME/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/USERNAME/Library/CloudStorage/Dropbox'
real_path='/Users/lesszerda/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
real_path='/private/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12’.}
===============================================================
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!