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Lesbo's avatar
Lesbo
Explorer | Level 4
2 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
Desktop
desktop app
Error Messages
Mac OS
Setting up the apps
wjk71's avatar
wjk71
Explorer | Level 3

Yes, I have tried that. Even uninstalled Dropbox and re-installed it...to the latest version. However, it still shows the notification like it's not updated. Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for trying that, wjk71.

 

In that case, may we reach out to you via email as well, so we can investigate further?

  • Lesbo's avatar
    Lesbo
    Explorer | Level 4
    2 years ago

    yes Email is fine

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi wjk71 and Lesbo! I’ve just logged two separate tickets for you, so that we can check this further. 

       

      When possible, please reply back to me and we’ll take it from there.

      • wjk71's avatar
        wjk71
        Explorer | Level 3
        2 years ago

        Done (replied by email); thank you.

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