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Forum Discussion
Mac OS Ventura - incompatible?
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
Thanks,
Fresh Ventura install on Intel chipset, only Chrome installed before Dropbox - installer does nothing, going on website says - you got us installed, open the app!
Thanks for google found this thread.
Offline installer worked 🙂
J
I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1) I've been a paying Dropbox user for years.. I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg. Neither one works. At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder. Any real help would be appreciated.
- Megan
Dropbox Staff
Hey radlyeel, I'd be happy to help!
It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too.
Keep me posted!
Hi, Megan. It's never trivial to suggest what I should have thought of myself! But alas, that changed nothing. But I'm open to more suggestions.
- Megan
Hey radlyeel, have you checked to see if you have any anti-virus or other security applications running, that could be preventing the installation? Try disabling them temporarily while you install our app, and be sure to check your router for anything that could be blocking it as well.
Also, if you check your Applications folder, do you see Dropbox listed there?
I can seemingly install the Dropbox App from the .dmg without issues, BUT once I open it, I cannot sign in. The sign in button is unresponsive. If I go to Settngs --> Account, I get another sign in button there, which is "clickable", but there's a spinning star looking thing that has been stuck for minutes... (the prompt to enter a password just doesn't pop up at all).
