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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi twid, thanks for bringing this to our attention.

 

Are you clicking a link to open the app via the browser?

 

Have you tried reinstalling the app from this link?

 

This will help me to assist further!

twid's avatar
twid
Explorer | Level 4
3 years ago

I get farther in Chrome but still cannot run the .dmg file.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, twid.

     

    Can you try our offline installer, to see if that helps?

    • parukas's avatar
      parukas
      New member | Level 2
      3 years ago

      Fresh Ventura install on Intel chipset, only Chrome installed before Dropbox - installer does nothing, going on website says - you got us installed, open the app!

       

      Thanks for google found this thread.

       

      Offline installer worked 🙂

       

      J

      • radlyeel's avatar
        radlyeel
        Explorer | Level 4
        2 years ago

        I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1)  I've been a paying Dropbox user for years..  I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg.  Neither one works.  At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder.  Any real help would be appreciated.

    • twid's avatar
      twid
      Explorer | Level 4
      3 years ago

      Using the offline installer it worked.

       

      THANK YOU!!!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        That's awesome news, twid! Thanks for keeping us updated!

         

        I'm happy to see it worked and if you need anything else, make sure to let us know.

         

        Have a great day!

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