(MAC OS) All desktop components dissappear when dropbox is on / conflict with denied item msg in DB

[Steven Martin]

Mac OS Monterey 12.5 on a Macbook Pro from 2022 high end

Hello I hope somebody here knows the answer and is willing to assist me as already for almost 3 weeks the Dropbox assistance is stringing me along. 

Suddenly -I imagine after an update-

all my desktop icons dissappeared,

in my DB folder a folder with 'conflict with denied folder) massage appears

screen captures appear 1 sec on desktop and dissappear, as do files, icons, folders, whatever i place on there.  (these do appear in the desktop folder online though)

I asked for help at DB helpdesk and they keep saying 'our best experts are working on it' but now already 2,5 week they simply 'close' my issue without any feedback/answer, let alone a solution. 

Anyone has an idea what this is and how to solve it? 

[Walter]

Hey @Steven Martin, sorry to hear you're having issues with this.

Since you're already in contact with our Support team, could you please let us know your ticket's ID in order to look it up in our system?

When it comes to the issue you described, it sounds like you might have enabled the computer backup feature on your mac computer which enables you to backup your computer's Documents, Downloads and Desktop folders. 

Could you maybe send us a screenshot of how it looks like on your end so that we can have a visual too?

Keep us posted!

[Steven Martin]

Hello Walter,

I have been asking to send video and photo of the issues, for the last 2 weeks. It was not possible due to GDPR regulations (total BS).

COmputer backup was enabled months ago, switchint to M1Max laptop only caused issues a couple of weeks ago, not before.  I find it inacceptable that an app influences the good working of my brand new macbook, this is too much control of my OS by DB.   I can't find anywhere how to put of the backup system, on top it seems to have kept the preset of my previous laptop and combined it with the new one, causing conflicts. 

My ticket number?  try one of these: 18017952, 18029885, 18017952, 18057137, 18162384 as your team is so kind they close my unsolved problem every day again.

I have started migrating to OneDrive and will expect full reimbursement, as this has influenced my professional business.  I need a product I can rely on and an aftersales linked to a business account that is up to the job. 

[Steven Martin]

https://www.dropbox.com/s/frdkcm7agoxdbhk/Schermopname%202022-07-27%20om%2019.03.13.mov?dl=0

 

[Megan]

Hey @Steven Martin, thanks for all the additional info and ticket numbers!

I can see that you're in contact with our Support team, and on my end I also passed your comments along to them.

I think the best thing to do for now, is to share any additional info or behavior with them, so they can help as much as they possibly can. 

If you need anything else, I am here. 

[Steven Martin]

And once more (third time by now) the same problem occurs, is it unreasonable from my side to expect you guys to be able to do an update AFTER these issues have been corrected?  Please assist me in finding a solution ASAP as I need my files and links that have dissappeared urgently.  Will DB give me a damage reimbursement for these problems, costing me working time at each time?

[Hannah]

Hey @Steven Martin, sorry to hear about this.

Since it's been a while since we were last in contact about this, can you give us a bit more info?

Which version of the Dropbox app are you currently using and what's the sync status?

And are you able to see your files if you go through your selective sync settings?

[Steven Martin]

OK once more, no worries: 

1 the dropbox folder and files are accessible on my macbook except for the Documents folder and Desktop, not in Dropbox, not in Macbook local backup, not on my macbook anymore

Using Macbook Pro M1 Max, with Ventura 13.12.1

Just installed the latest Dropbox

Suddenly, I imagine after an update: 

1) on my macbooks desktop all icons shortcuts and folders have dissappeared, in my system folders also all gone (like last 2 times) As soon as I place something on the desktop, it immediately dissappears.  When I look for the system folder, my system says it is there (I cannot copy another folder with the same name for instance), however not visible even when showing hidden files.

2) When I try to put back the backup files on the online dropbox, My mac local > it can not because "check the authorization settings" which is hard to do from a folder which simply has dissappeared

Last time also after days of nagging with your colleagues suddenly all returned, I imagine after an upgrade.  You rcolleague told me this is a known issue with M1 processors. 

[Steven Martin · Accepted solution]

I have found the solution myself, there appears to come a conflicted folder my mac local, which takes priority, when unselecting this one and selecting the original one all is back to normal.