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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi BryanmMac, thanks for the info! 

 

I was able to locate the ticket number, and it seems the Specialist responded back to you; asking for more info, but the ticket was automatically closed since you didn't respond back. 

 

Were you able to check his reply, and provide the necessary info? 

BryanmMac's avatar
BryanmMac
Explorer | Level 4
11 months ago

I replied back and received no response. I need someone to get on a call with me and fix the issue. I am exhausted at trying one-off solutions. The software "broke" my OS. I need someone not named me to fix it. I will gladly accept a stipend from DropBox for my problem-solving faulty software. I mean, please help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    BryanmMac, I’m afraid our specialists can’t be contacted via phone at the moment, only via email. 

     

    Can you please try to reply back to their latest email once more, and let me know what happens? if it goes well, you should receive a new ticket number.

     

    If you face trouble again though, let me know, and I’ll try to assist further with this.

     

    Thanks!

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