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Forum Discussion
Installation Failed Error Code 1073741795
I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?
Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here.
Any news? I really need to get this working. 😞
Hi all,
I am also suffering from the this issue - both installers. It was not a serious problem until Dropbox (old version, which demands to update) now stops syncing because the version is out of date. This really is not o.k., many of the people who reported the bug warned for this issue in time and, like me, have a paid subscription but are not able to make use of Dropbox anymore.
I am running at:
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
Also MSI motherboard with intel Z390 chipset.
Please Dropbox, this is a cry for help. This problem has become really urgent since sycing by old installations has been disabled.
Would it be an idea to ask the devteam to make a MSI install as temporary fix? This maybe also helps in debugging the issue. Or could you temporarily re-allow old installations to sync again?
kind regards,
Youri
- Such a major issue and Dropbox does not seem to care... 😞
I will ask again - Can you please at least extend the support of old versions so they will sync again? 120.x worked perfectly fine. Thanks Walter. The point being raised by several of us now is that Dropbox has deliberately disabled the protocol used in older versions, which is why everyone who cannot upgrade also cannot sync for almost two months now. Reverting this would at least give us the possibility to sync our data. This is why this has been requested multiple times but has yet not been responded to from a technical point of view.
Last night I received an e-mail on my ticket that the dev-team may have resolved this issue. The patch is a beta-build, so only for those dare devils among us.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-150-3-4929/td-p/599328
For me the issue has been resolved. Thank you so much dev-team.
And please be fair and consider to extend our paid plan by two months..
The beta build worked for me!! https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-150-3-4929/td-p/599328
- Emmet
Community Manager
Our engineers are aware of the 'Installation failure: Error code 1073741795'. We apologize for this inconvenience and are working to find resolution.
Seriously, this needs to be addressed. It's been weeks.
Adding that there are several replies in this thread where users advised that they'd already tried installing previous versions but were unable to log in as it asks for the most recent version. Has something changed on dropbox's end in the meantime?
I'm not sure why this issue is marked "resolved" when it is not. In every other forum I participate in, "resolved" means a solution has been found and implemented.
Dropbox's handling of this has been atrocious. This is a critical productivity app. . .one where your entire data security is based on the ability to sync. That it has been months with no resolution is stunning. I need to find another data option. This is ridiculous.
Tested the build out one of our laptops that was having the issue and it seemed to install fine. Thank you so much Dropbox Team for getting this issue resolved!
- Megan
Dropbox Staff
Hi AppoCaly & yho123456!
Do you have an open ticket with our team about this maybe?
If you could go ahead and create one, that'd be amazing. Feel free to let me know so I can locate it on our system.
However, if you face any problems when trying to do so, let me know so I can help you out!
Thank you!
