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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop app
Error Messages
Setting up the apps
Windows OS
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Sorry to hear this persists for you dettad 

Would it be OK if I reach out via email to have a further look internally? 

Let me know and I'll use the email address that's associated with your forum profile. 
dettad's avatar
dettad
Helpful | Level 6
3 years ago

Walter, thank you, that would be OK for me.
I hope you can help me to solve the problem.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Sure thing dettad - you've got :envelope: 

    I'm also reaching out to you too humus - please have a look at your email's inbox for my message and we'll take it from there.
    • Sandman1001's avatar
      Sandman1001
      New member | Level 2
      3 years ago

      Im having this same error 1073741795 did the advanced uninstall removing registry entries and from the appdata program file program files x86 folders and ran the full installer and still get the same error. Im on windows 10 build 10.0.19041 Intel I7 3770K processor

      • mtesta's avatar
        mtesta
        Helpful | Level 6
        3 years ago

        Hi all,

        I have the exact same problem with error message. I have tried the advanced re-install but no luck. I've tried both the online and offline installers. It was working fine and all of sudden, the need to update popped up. But this error continues to come up when I try to reinstall. Please help. . .I use this app daily. 

        Thanks

    • MRBUSBY's avatar
      MRBUSBY
      Helpful | Level 7
      3 years ago

      Hi Nancy Walter ,

       

      Please post if this issue has been resolved.  @Walter seemed to identify an issue for my situation (ARM processor), but before I purchase a different computer with a different processor, I need to know that there is a solution to the problem.  The other threads seem to indicate that the error occurs on computers which do not have an ARM processor.

       

      I have been a Dropbox Professional (paid subscription) for 10+ years and would like to continue using the program vs moving to another app.

      • mtesta's avatar
        mtesta
        Helpful | Level 6
        3 years ago

        It's crazy that this is not fixed already

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