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Forum Discussion
In Dropbox for MacOS, the Dropbox folder appears two places
I have MacOS Ventura 13.3.1 and the new Dropbox for MacOS has shifted my Dropbox folder to ~/Library/CloudStorage/Dropbox. However, it left in place my previous Dropbox folder at ~/Dropbox. In Finder, these are apparently synced, in that I deleted a file from one and it disappeared from the other. However, the cloud-only symbol appears for one subfolder under the new ~/Library/CloudStorage folder, but the one under ~/ shows up without the cloud-only symbol. Are these in fact two stored copies of the Dropbox files, and can I somehow avoid this ambiguity and maybe have the files appear only in one place? I'm not about to delete the old location if that might also delete the files from the Dropbox account and the new location. But I don't want to clutter my disc with two copies of everything in Dropbox.
- Hannah
Dropbox Staff
Hey camsul, thanks for bringing this to our attention.
Can you please hover your mouse over the Dropbox icon in your menu bar, to check if the migration has finished?
If so, is the sync status of the app "up to date"? And which version of the Dropbox app do you have installed?
Keep me posted.
I have the same problem, but the files are different. In comparison they are not the same in file size.
I did not know this and was working on the sidebar dropbox files. They will not upload. Very messy.
I do not think they are synched to each other and the old one is not a shortcut.
- Megan
Hi Dan H.10, let's jump right into this!
If I understand this right, it seems you're having issues with your Dropbox folder showing in two different paths.
As a first step, you'd need to identify which folder is syncing, and which isn't. Please check your app's preferences, and specifically under your Sync tab, in order to check the path of your Dropbox folder, please.
Feel free to also let me know your app's syncing status at the moment.
Also, do you see Dropbox icons next to the files in both places?
Keep me posted, and we'll take it from there!
I spent a hour with apple figuring this out and how it happened.
A serious technical note needs to go out to people.
Folder A is linked, but all files are online only. It has the icon and is in the CloudStorage library. This was done by the app I am told.
Folder B is the folder that came over with the migration. It is not linked, and does not sync. No checks or cloud arrows.
I am backing up the orphan file to an external drive now. 9 hours.
Then I will commence to downloading all my online only folders. TimeTBD.
I cannot work until this is done.
